Return and refund policy
Our store's conditions are as follows. Please check the links below for details.
- Cancellation due to customer convenience (before product shipping)
- Refunds due to customer convenience
- Exchange due to customer convenience
- Refunds due to product defects
- Exchange due to product defects
*We do not accept exchanges due to customer convenience.
■ Cancellation due to customer convenience (before product shipping)
You can cancel your order from your purchase history , regardless of the reason, from the time you place your order until delivery has begun.
Refund amount <br>The full amount paid will be refunded.
*If you paid by credit card, please contact your card company for details on refund timing and billing details.
*If you choose deferred payment, we will only charge you the cancellation fee.
Regular points used will be refunded at the same time as the cancellation procedure.
Please check your points history to see if your points have been refunded.
*Please note that if you cancel or adjust the amount after the expiration date of your limited-time points, the points will be considered expired and will not be refunded.
Notes <br>Point usage: Regular points used will be refunded at the same time as the cancellation procedure.
Please check your points history to see if your points have been refunded.
*Please note that if you cancel or adjust the amount after the expiration date of your limited-time points, the points will be considered expired and will not be refunded.
You can cancel your order from your purchase history , regardless of the reason, from the time you place your order until delivery has begun.
Refund amount <br>The full amount paid will be refunded.
*If you paid by credit card, please contact your card company for details on refund timing and billing details.
*If you choose deferred payment, we will only charge you the cancellation fee.
Regular points used will be refunded at the same time as the cancellation procedure.
Please check your points history to see if your points have been refunded.
*Please note that if you cancel or adjust the amount after the expiration date of your limited-time points, the points will be considered expired and will not be refunded.
Notes <br>Point usage: Regular points used will be refunded at the same time as the cancellation procedure.
Please check your points history to see if your points have been refunded.
*Please note that if you cancel or adjust the amount after the expiration date of your limited-time points, the points will be considered expired and will not be refunded.
■ Refunds due to customer convenience
We will refund you if the following conditions are met:
Conditions for response <br>We will only respond if any of the following conditions apply and you contact us by email or phone within the availability period listed below.
・If the product is unopened and unused. ・If the product is a regular course or set product with multiple bags (units), all of the contents at the time of purchase must be unused and complete. ▼Phone number:
▼Email: support@cearvol.com
Response period : If you contact us within 7 days of receiving the product
Refund amount : Product price (If you used a coupon, this will be deducted from the total amount.)
Return shipping costs <br>Customer pays
Note : When returning a product, please return everything that came with the product, including the product, case, bag, accessories, warranty card, instruction manual, tag, display tag, etc. We will not be able to process your return if any of the following items are missing.
We will refund you if the following conditions are met:
Conditions for response <br>We will only respond if any of the following conditions apply and you contact us by email or phone within the availability period listed below.
・If the product is unopened and unused. ・If the product is a regular course or set product with multiple bags (units), all of the contents at the time of purchase must be unused and complete. ▼Phone number:
▼Email: support@cearvol.com
Response period : If you contact us within 7 days of receiving the product
Refund amount : Product price (If you used a coupon, this will be deducted from the total amount.)
Return shipping costs <br>Customer pays
Note : When returning a product, please return everything that came with the product, including the product, case, bag, accessories, warranty card, instruction manual, tag, display tag, etc. We will not be able to process your return if any of the following items are missing.
■ Exchange due to customer convenience
We do not accept exchanges due to customer convenience.
We do not accept exchanges due to customer convenience.
■ Refunds due to product defects
We will refund you if the following conditions are met:
Conditions of Support <br>Our store does not accept refunds due to defects in products, etc.
Response period : If you contact us within 30 days of receiving the product
Refund amount <br>We will accept exchange.
Return shipping costs <br> Store pays
Note : We are unable to offer refunds. We will accept exchanges.
Additionally, we will not be able to respond if you send us the affected products without contacting us first (they will be returned or disposed of).
We will refund you if the following conditions are met:
Conditions of Support <br>Our store does not accept refunds due to defects in products, etc.
Response period : If you contact us within 30 days of receiving the product
Refund amount <br>We will accept exchange.
Return shipping costs <br> Store pays
Note : We are unable to offer refunds. We will accept exchanges.
Additionally, we will not be able to respond if you send us the affected products without contacting us first (they will be returned or disposed of).
■ Exchange due to product defects
We will exchange products if the following conditions apply:
Conditions for exchange <br>We will only exchange products if one of the following conditions is met and you contact us by email or phone within 7 days of receiving the product.
*We will generally exchange products, but there may be unavoidable circumstances in which we may need to provide a refund.
*This only applies if you contact us within the period listed below.
・When the product is damaged, soiled, or defective ・When the product delivered is different from the order contents
Response period : If you contact us within 7 days of receiving the product
Return shipping costs <br> Store pays
Re-shipping fee <br>Store will bear the cost
Notes: *Even if the above exchange conditions are met, we cannot accommodate the following cases.
・If you send the product without contacting us (it will be returned or disposed of).
■ Cancellation, refund and exchange contact information
telephone number
00000000000
Contact form
Please contact the store by clicking "Contact the store" in the purchase history list.
Purchase history list
■ Return address
post code
2100807
address
5-3-2725 Minatomachi, Kawasaki Ward, Kawasaki City, Kanagawa Prefecture
telephone number
0445772660
Fax number
0445772660
We will exchange products if the following conditions apply:
Conditions for exchange <br>We will only exchange products if one of the following conditions is met and you contact us by email or phone within 7 days of receiving the product.
*We will generally exchange products, but there may be unavoidable circumstances in which we may need to provide a refund.
*This only applies if you contact us within the period listed below.
・When the product is damaged, soiled, or defective ・When the product delivered is different from the order contents
Response period : If you contact us within 7 days of receiving the product
Return shipping costs <br> Store pays
Re-shipping fee <br>Store will bear the cost
Notes: *Even if the above exchange conditions are met, we cannot accommodate the following cases.
・If you send the product without contacting us (it will be returned or disposed of).
■ Cancellation, refund and exchange contact information
telephone number
00000000000
Contact form
Please contact the store by clicking "Contact the store" in the purchase history list.
Purchase history list
■ Return address
post code
2100807
address
5-3-2725 Minatomachi, Kawasaki Ward, Kawasaki City, Kanagawa Prefecture
telephone number
0445772660
Fax number
0445772660