Consumer Privacy Policy

Privacy Policy

Cearvol (hereinafter referred to as "our company") will handle your personal information, etc. obtained through our website "cearvol.jp" (hereinafter referred to as "this site") and related services provided by our company (hereinafter collectively referred to as "this service") appropriately in accordance with the Act on the Protection of Personal Information (Personal Information Protection Act) and other related laws, regulations, and guidelines. This policy sets out the handling policy for personal information, etc. in this service.

1. Information to be collected

The Company may collect the following information in order to provide the Service, carry out various procedures, provide support, etc.

1) Information provided by customers

  • Name, furigana

  • Email address, phone number

  • Address and shipping information

  • Inquiry details and support response history

  • Purchase history, order number, payment status

  • Information necessary for warranty support or returns/exchanges (may include malfunction status, photos, logs, etc.)

  • Hearing test results, audiogram (only if voluntarily provided by the customer)

2) Information collected automatically

  • Device information (OS, browser type, etc.)

  • Access logs (IP address, viewing date and time, referrer, viewed pages, click history, etc.)

  • Identifiers obtained through cookies and similar technologies (pixel tags, etc.)

  • Advertising identifier, event information necessary for measurement (used within the scope of consent)

3) Payment Information As a general rule, we do not store payment information such as credit card information on our servers. Payments are processed through systems provided by payment-related businesses such as Shopify, card companies, and payment processing companies. Furthermore, communications are protected during payments using encryption technology such as SSL.

2. Purpose of use

We use the collected information for the following purposes:

  • Sales of products, order processing, delivery, payment, issuance of receipts, etc.

  • Identity verification, fraud detection and prevention, and security

  • After-sales support, repairs, warranties, returns and exchanges, and responding to various inquiries

  • Support for fitting OTC hearing aids (audiograms, etc. may be referenced to suggest adjustments based on customer requests)

  • Service improvement, quality improvement, usage analysis, and feature development

  • Important notices, changes to terms and policies, etc.

  • Marketing communications (emails, etc.) if you have given your consent

  • Compliance with laws, dispute resolution, and rights protection

We do not provide services with the primary purpose of obtaining personal information.

3. Use of Cookies, etc.

We may use cookies and other technologies to improve the convenience of this site, improve browsing experience, analyze access, measure advertising effectiveness, etc.
You can refuse to accept cookies by changing your browser settings, but in that case you may not be able to use some of the functions of this site.

When using access analysis tools or advertising measurement tools, the tool provider may collect information through cookies, etc., and handle it in accordance with the provider's terms and policies. We will use this information within an appropriate scope through consent management (consent banners, etc.) as necessary.

4. Prohibition of provision to third parties (principle)

We will not provide your personal information to third parties except in the following cases:

  • When there is customer consent

  • When required by law

  • When it is necessary to protect a person's life, body, or property, and it is difficult to obtain consent

  • When it is particularly necessary to improve public health or promote the healthy development of children, and it is difficult to obtain consent

  • When cooperation with a national institution or other organization in its legally mandated affairs is necessary and obtaining consent may impede the performance of those affairs.

We also do not sell your contact information.

5. Commissioning

We may outsource the handling of personal information to external businesses to the extent necessary for the operation of this service (e.g., e-commerce platform, payment, delivery, customer support, email delivery, access analysis, etc.).
We will select contractors appropriately and provide necessary and appropriate supervision to ensure safety management through contracts, etc.

6. Use of advertisements, photos and information

We will not use your personal information, photos, posted content, etc. for advertising purposes without your consent. Even when you provide us with product reviews, testimonials, photos of you wearing the product, audiograms, etc., we will clarify the scope of use (e.g., support only, improvement purposes only, whether or not it can be used for public relations, etc.) and obtain your consent as necessary.

7. Incentives (benefits)

Even if we offer campaigns, special offers, coupons, etc., we will not operate in a way that the primary purpose of collecting personal information. We will only do so within a reasonable scope as a special offer accompanying a purchase or as part of marketing activities.

8. Safety Management Measures

We will take organizational, personal, physical and technical safety control measures to prevent unauthorized access to, leakage of, loss of, or damage to personal information.
Examples: access rights management, communication encryption (SSL, etc.), log monitoring, contractor management, in-house training, etc.

9. Retention Period

We will retain personal information only for the period necessary to achieve the purpose of use, and thereafter, unless we are required to retain it by law, we will delete or anonymize it in an appropriate manner. Information such as audiograms will also be retained only to the extent necessary for support purposes.

10. Disclosure, correction, deletion, suspension of use, etc.

In accordance with the Personal Information Protection Act, you may request that your personal information held by our company be disclosed, corrected, added to, deleted, or suspended from use or provision to a third party.
If you wish to do so, please contact the "Inquiry Desk" below. We will respond in accordance with the law after verifying your identity.

11. Information of Minors

If a minor uses this service, they must obtain the consent of their guardian, if necessary. When obtaining personal information from a minor, we will handle it appropriately in accordance with applicable laws and regulations.

12. International Transfer

If the servers of external services (e-commerce platforms, analytics, email distribution, etc.) used by our company are located outside of Japan, personal information may be stored or processed outside of Japan. We will handle such information in accordance with applicable laws and regulations, ensuring the necessary safety management measures and contractual protection.

13. Revisions to this Policy

We may revise this policy in response to amendments to laws and regulations, changes to service content, etc. If there are any important changes, we will notify you by appropriate means, such as by posting a notice on this website.

14. Contact Information

For any questions, requests for disclosure, complaints or consultations regarding the handling of personal information, please contact the following office.

  • Business name: Cearvol (Please enter operator information)

  • Contact email: [Please enter a real contact point, such as privacy@cearvol.jp ]

  • Phone Number: [Please include country code]

  • Address: [Please enter a physical, verifiable office address]

Establishment date: [December 31, 2025]
Last revised: [January 20, 2026]