Logistics and Delivery

Logistics Shipping Policy

Last updated: January 21, 2026 Scope: cearvol.jp Orders within Japan

1. Shipping method

Our products are shipped from our partner fulfillment warehouses.
Packing and delivery will be carried out by a delivery company designated by our company or an affiliated delivery partner. The delivery company will be automatically selected by our company based on the delivery area, package conditions, busyness, etc. As a general rule, customers cannot specify the delivery company.

2. Delivery Areas

Delivery is only available within Japan.
Delivery times may be longer in some areas (remote islands, etc.).

3. Estimated delivery times

Delivery times are estimates from the time of shipment to the time of delivery. Delivery times may vary depending on weather, traffic conditions, busy periods, address errors, etc.

  • Japan main island: Delivery in 2-3 days

  • Remote islands, Okinawa, Hokkaido, etc.: Delivery in 4-7 days

4. Shipping Fees

Free shipping nationwide.
No additional shipping charges (remote area surcharge, remote island surcharge, etc.) will be charged.

5. Shipping Timing

  • Once your order is confirmed and payment is completed, shipping will be arranged.

  • Depending on the order contents and stock status, shipping may be divided into multiple packages (shipping costs will remain the same).

6. Tracking number

If a tracking number is issued after shipment, we will inform you by email or on your personal page.
It may take some time for the tracking information to be updated. If it is not updated immediately after shipping, please wait a while and check again.

7. Incorrect delivery address, absence, or refusal to accept delivery

  • If the address is incomplete or entered incorrectly, delivery may be delayed, the item may be returned, or the order may be re-shipped. Please check your address when placing your order.

  • If the package is returned due to a long absence, we may ask you to confirm the delivery address before re-shipping.

  • If you refuse to accept the item, we will handle it in accordance with our returns and refunds policy.

8. Suspected damage, loss or delay

  • If the product is damaged upon arrival, please contact us with a photo showing the condition of the product, including the outer box.

  • If the tracking information has not been updated for a long time, or if the package has not arrived despite showing "delivered" status, please contact us with your order number and the current situation. We will investigate the matter and offer an exchange or refund.

9. Contact Us

For shipping enquiries, please contact us with the following information:

  • Order number

  • Name

  • Delivery postal code

  • Tracking number (if known)

  • Status (non-delivery, damage, absence notice, etc.)