Payment

Payment terms (payment terms)

These "Payment Terms" set out the terms and conditions for payment methods and settlement on ceavrol.jp (hereinafter referred to as "this site") operated by Cearvol (hereinafter referred to as "our company"). Please check these terms and conditions before placing an order.

1. Accepted payment methods

This Site accepts the following payment methods through third-party payment services:
*The payment methods displayed may differ depending on your region, currency, device environment, browser, card company's decision, and the screening status of the payment service.

(1) Credit card/debit card

  • Major international card brands (examples): Visa, Mastercard, JCB, American Express, etc.

  • Please use a card in your own name.

  • If approval from the card company is not obtained, the payment will not be completed.

(2) Mobile payments

  • Apple Pay and Google Pay may not be available depending on the device, OS, browser, etc.

(3) Local payment within Japan (if available)

  • Convenience store payment, Pay-easy, etc.

  • *Available only when displayed on this website.

2. Timing of payment (withdrawal/billing)

  1. For credit/debit cards, Apple Pay, and Google Pay, payment procedures (credit verification or sales confirmation) are usually completed when your order is confirmed. The actual timing of the charge may vary depending on the card company's processing status.

  2. In the case of convenience store payments or Pay-easy, your order may be confirmed after payment is completed. If payment is not confirmed within the payment deadline, your order may be automatically canceled.

3. Identity authentication such as 3D Secure

To prevent fraudulent use, additional authentication such as 3D Secure may be required for card payments. If authentication is not completed, the payment may not be completed.

4. Payment Currency

The payment currency displayed on this site will be displayed on the product page or payment screen.
Exchange rates and fees (from the card issuer) may be charged depending on the conversion by the card company or payment service. These will be subject to the rules of the card company, etc.

5. Order Confirmation and Errors

  1. Once payment is completed successfully, you will receive an order confirmation email. If you do not receive an email, please check your spam filter and the email address you entered.

  2. If a payment error occurs, please try a different payment method or contact your card company.

  3. If you suspect that duplicate payments have been made for the same order, please contact us with your order number.

6. Cancellations, Changes and Refunds

  1. Cancellations and changes after an order has been confirmed will be subject to our "Returns and Refunds Policy" and the instructions on each product page.

  2. In the event of a refund, the refund will generally be made to the same payment method used at the time of purchase .

  3. The time it takes for a refund to be reflected may vary depending on the payment method and the processing by the card company or financial institution, and may take anywhere from a few days to a few weeks.

  4. Refund methods may be limited for some payment methods, such as convenience store payments. In such cases, we will provide separate notice.

7. Chargebacks and Disputes

In the event of a chargeback or dispute by a card member, we may, in accordance with the rules of the card company, etc., submit documents verifying the legitimacy of the transaction (proof of delivery, order information, contact history with us, etc.).
Before filing a chargeback, please contact our support team first.

8. Fraud Prevention and Transaction Restrictions

In order to prevent fraudulent use, we may take the following measures as necessary.

  • Confirm additional information (address, phone number, identity verification, etc.)

  • Temporarily hold shipments and cancel orders

  • Restrictions on payment methods based on past transactions These measures may cause inconvenience to legitimate customers, but we ask for your understanding as they are necessary for safe transactions.

9. Handling of Personal Information

Payments are processed through a third-party payment service, and all payment information is protected by security measures such as encryption.
For information on how we handle personal information, please see the "Privacy Policy" on this website.

10. Contact Us

If you have any questions about payment, please contact us using the form below.

  • Inquiry form: [URL]

  • Email: support@cearvol.jp etc.]
    *When contacting us, please let us know your order number, name, payment method, and date and time of the issue.